Which of the Following Is NOT Good Practice When Dealing

question 19

Multiple Choice

Which of the following is NOT good practice when dealing with difficult callers?

• A) Always present a helpful, positive, and since attitude.
• B) Do not display defensive behavior.
• C) Do not try to resolve the matter; give the caller time to calm down.
• D) Remain outwardly calm.

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Definitions:

Law Court

An institution or a specific place where legal disputes are adjudicated by judges, interpreters of the law, and legal systems.

Roman Coinage

The system of currency used in the Roman Empire, which facilitated trade and commerce across its vast territories.

Tarquinius Superbus

The seventh and last king of Rome, known for his tyrannical reign which eventually led to the establishment of the Roman Republic.

Julius Caesar

A Roman general, statesman, and dictator who played a critical role in the events that led to the demise of the Roman Republic and the rise of the Roman Empire.