Communicating in a Courteous Way

question 35

Multiple Choice

Communicating in a courteous way

• A) means using messages that conform to the expected polite, considerate behavior of the business world
• B) does not involve discussing sensitive or confidential issues with employees in private
• C) helps build goodwill among managers and employees
• D) both A and C

---

Definitions:

Retrograde Amnesia

Memory loss for a segment of the past but not for new events.

Head Injury

Physical trauma to the head, which may or may not affect the brain, leading to various degrees of impairment.

Retrograde Amnesia

A loss of memory-access to events that occurred, or information that was learned, before an injury or the onset of a disease.

New Memories

Freshly formed memories that have been encoded into the brain, representing recent experiences or learned information.