Of the Many Oral Communication Skills Needed by the Health

question 10

Multiple Choice

Of the many oral communication skills needed by the health care professional, the MOST important for building effective patient relations is:

• A) using medical terminology correctly.
• B) planning messages in advance.
• C) listening actively.
• D) using feedback appropriately.

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Definitions:

Marketing Objectives

Goals set by a company to promote its products or services and achieve a competitive advantage.

Customer Satisfaction

A measure of how products or services meet or surpass customer expectations, crucial for retaining customers and generating positive word-of-mouth.

Competitive Advantages

Attributes that allow a business to outperform its competitors, such as superior quality, lower production costs, or unique products.

Unique Skills

Unique skills refer to the distinctive competencies or abilities that individuals or organizations possess, setting them apart from their competitors.