It Is Appropriate for a Dental Assistant to Address Patients

question 31

Multiple Choice

It is appropriate for a dental assistant to address patients by their first names when they:

• A) are established patients.
• B) are not elderly.
• C) have given their permission.
• D) call the dental assistant by her first name.

---

Definitions:

Actual Noise

This refers to real, tangible disturbances in the environment that can interfere with the transmission and reception of a message.

Social Noise

Distractions or miscommunications in social environments that hinder the clarity of the intended message.

Social Pressure

involves the influence exerted by a social group on individuals to change their behaviors, beliefs, or attitudes.

Actual Pressure

The real or genuine force, influence, or stress exerted on someone or something.