When a Medical Receptionist Greets a 5-Year-Old Patient by Asking

question 36

Multiple Choice

When a medical receptionist greets a 5-year-old patient by asking his mother, "And how is little José today?," she is:

• A) being polite to the mother.
• B) likely to get detailed information about the child.
• C) behaving professionally.
• D) not showing respect for the child.

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Definitions:

Business Customer

A client who purchases goods or services for business use, as opposed to an individual consumer buying for personal use.

Sales Representative

A professional responsible for selling products or services on behalf of a company, often directly interacting with customers to reach sales targets.

Selling Time

A concept in sales and marketing referring to the optimal moments or periods to pitch or sell products and services to consumers.

Outside Order Getters

Salespeople who work primarily outside the office, seeking new clients and managing sales in the field.