What Is the Best Strategy to Follow When Listening to a Patient

question 5

Multiple Choice

What is the best strategy to follow when listening to a patient who is speaking in favor of something about which you strongly disagree?

• A) Think about the reasons she is wrong.
• B) Excuse yourself politely and leave.
• C) Listen carefully and ask about her beliefs.
• D) Ignore what she is saying.

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Definitions:

Cost Of Conformance

The expenses associated with ensuring a product, service, or process meets the required standards and specifications, including prevention and appraisal costs.

Quality Improvement

Quality improvement involves systematic efforts to enhance the efficiency, effectiveness, and performance of processes or products.

Measure

The act or process of ascertaining the dimensions, quantity, or capacity of something, or the value derived from such process.

Project Plan

A formal document that outlines the how and when of a project, detailing the project's objectives, scope, methodologies, time frame, and resources.