What Is the Best Way for a Health Care Professional

question 11

Multiple Choice

What is the best way for a health care professional to deal with a patient who has not followed the instructions given about postoperative care and who then complains about the negative consequences?

• A) Advise the patient that he or she caused the problem himself or herself.
• B) Explain specifically what he or she should have done.
• C) Apologize for possibly giving unclear instructions and explain them again.
• D) Ask your supervisor to assist the patient.

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Definitions:

Job Appointment

The act of assigning someone to a specific role or position within an organization.

Ethical Dilemma

A complex situation that involves a conflict between moral imperatives where to obey one would result in transgressing another.

Organizational Resources

Various assets, including financial, physical, human, and intangible elements, that an organization utilizes to function effectively.

Potential Donors

Individuals or entities likely to contribute resources, such as money or goods, to support the activities or goals of a nonprofit organization or cause.