Two Technicians Are Discussing Shop Operations

question 65

Multiple Choice

Two technicians are discussing shop operations. Technician A says that the accountant for the dealership may also be the cashier. Technician B says that service writers must understand enough about vehicle operations to understand the customer's concern. Who is correct?

• A) A only
• B) B only
• C) Both A and B
• D) Neither A nor B

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Definitions:

Employee Committees

Groups formed within a business or organization consisting of employees tasked with addressing specific issues or tasks.

Management Formation

The process of organizing and setting up a team of managers or the structure of management within an organization.

Psychological Contract

The unwritten, implicit agreements and expectations between an employer and employees regarding treatment, responsibilities, and benefits.

Social Contract

A theoretical agreement within a society regarding the rights and duties of the state and its citizens, often used to justify political or moral obligations.