Two Technicians Are Discussing Customer Service

question 38

Multiple Choice

Two technicians are discussing customer service. Technician A says that every department at a dealership must work together with the other departments to retain customers. Technician B says that only the service manager is responsible for customer retention. Who is correct?

• A) A only
• B) B only
• C) Both A and B
• D) Neither A nor B

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Definitions:

Stroke

A medical condition caused by the interruption of blood supply to part of the brain, leading to brain damage and various health complications.

Serum Cholesterol

The amount of cholesterol present in the blood, an important indicator of heart disease risk.

CVD

Cardiovascular Disease, a class of diseases that involve the heart or blood vessels, including coronary artery disease, heart failure, and stroke.

Interventions

Measures or actions taken to improve a health issue or to effect a change in a particular situation.