Two Technicians Are Discussing Business Ethics

question 68

Multiple Choice

Two technicians are discussing business ethics. Technician A says that all areas of the automotive industry are held in high esteem. Technician B says that most people trust service departments. Who is correct?

• A) A only
• B) B only
• C) Both A and B
• D) Neither A nor B

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Definitions:

Organizational Unit

A designated segment of an organization, often defined by its function, geography, or product line, structured to manage specific tasks.

Interpersonal Skills

The ability to communicate and interact effectively with others through good listening, clear communication, and empathy.

Motivating

Refers to the process of stimulating interest or enthusiasm for doing something, especially in a work or academic setting.

Enthusiasm

A strong excitement or energy about doing something or participating in something.