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Technician A says the third prong on a 110-volt electrical plug is for a safety ground. Technician B says the third prong on a 110-volt electrical plug can be removed before use. Who is correct?
Attention
The first step in the prospect’s mental steps. From the moment a salesperson begins to talk, he or she should try to quickly capture and maintain the prospect’s attention.
Conviction
A strong belief or opinion that is held with confidence and determination.
Desire
The third step in the prospect’s mental buying process. It is created when prospects express a wish or wanting for a product.
Opinion
A personal view, attitude, or appraisal formed in the mind about a particular matter.
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