Case-Based Critical Thinking Questions Case 8-1

question 58

Multiple Choice

Case-Based Critical Thinking Questions Case 8-1
After working with your new Windows 10 computer, you have learned that selecting the optimal battery plan and customizing your power options are very important. The options you select must provide the best fit with your current activities in order to conserve battery power and to save energy in general. You decide to explore all of the available options in order to learn more about each.
Later in the week, you decide that a new song you heard might fit well in a video you are producing. After working with the composer of that song to secure the copyright, you start producing the video. Which of the following power plans is the optimal match for this activity?

• A)Balanced
• B)High performance
• C)Power saver
• D)Multimedia

Understand different types of manufacturing technologies and their applications.

Identify and differentiate between various types of technology in service delivery.

Recognize the concepts of competitive advantage and how businesses achieve it through operational efficiencies.

Understand the principles of customer service management and its impact on business success.

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Definitions:

Customer Service

Customer service is the assistance and advice provided by a company to those people who buy or use its products or services, aimed at ensuring customer satisfaction.

Logistics

The detailed organization and implementation of a complex operation involving the procurement, transportation, and storage of goods and materials.

Marketing

The activities, strategies, and processes used to promote products or services to target audiences, aiming to generate interest, engagement, and sales.

Order Cycle Time

The total time that elapses from the moment a customer places an order until they receive their purchase.