Technician a Says Previous Invoices from Other Shops and Repairs

question 49

Multiple Choice

Technician A says previous invoices from other shops and repairs may provide clues about a customer's complaint. Technician B says the technician should have prior permission to go through papers and the glovebox in a customer's car to look for previous service information. Who is correct?

• A) Technician A
• B) Technician B
• C) Both A and B
• D) Neither A nor B

---

Definitions:

Consumer-solicited Media

Media content that is directly requested or influenced by consumers, contrasting with traditional media where content creation decisions are often made exclusively by producers or publishers.

Heuristic

A general problem-solving approach or strategy that isn't guaranteed to be optimal but is practical and sufficient for reaching a near-term goal.

Bounded Rationality

A concept in decision-making theory that suggests individuals make decisions based on the limited information available to them and within the constraints of their mental capacity.

Rule of Reciprocity

A social norm that suggests individuals respond to positive actions with other positive actions, fostering mutual benefit.