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Test driving with customers is almost always unnecessary.
Instructional Design
The practice of creating educational and training programs in a consistent and reliable fashion to improve learning and performance.
Training Objectives
Specific goals that describe what learners should know or be able to do as a result of a training program.
Training Delivery Activity
The act or process of conducting and managing training sessions to transfer knowledge or skills to participants.
Kirkpatrick's Four Levels
A model for evaluating the effectiveness of training programs, consisting of four levels: reaction, learning, behavior, and results.
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