Two Technicians Are Discussing Shop Management

question 22

Multiple Choice

Two technicians are discussing shop management. Technician A says that the owner of a small shop may be the only manager and may be the billing clerk and service writer. Technician B says that large shops may have many levels of management. Who is correct?

• A) A only
• B) B only
• C) Both A and B
• D) Neither A nor B

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Definitions:

Transactional Leadership

Involves leaders who focus on supervision, organization, and performance; leadership is based on exchanges and rewards for meeting objectives.

Implicit Theory

Implicit theory relates to the assumptions or beliefs that individuals hold about how the world works or how certain characteristics affect human behavior, often without conscious awareness.

Leadership Perception

How followers, team members, or colleagues view or interpret the attributes, behaviors, and effectiveness of a leader.

Frame Vision

The ability to conceptualize and communicate a compelling view or perspective that orients and inspires others towards a common goal.