Two Technicians Are Discussing Shop Operations

question 65

Multiple Choice

Two technicians are discussing shop operations. Technician A says that the accountant for the dealership may also be the cashier. Technician B says that service writers must understand enough about vehicle operations to understand the customer's concern. Who is correct?

• A) A only
• B) B only
• C) Both A and B
• D) Neither A nor B

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Definitions:

Negative Feedback

Critique or information about an individual's performance that indicates what they have done wrong or what could be improved.

Internal Locus

A psychological concept indicating that an individual believes they can control their own life and decisions, as opposed to external forces determining their path.

Work Environments

Refers to the physical and psychological conditions under which employees perform their work, including the setting, culture, and dynamics.

Structured Work

Describes tasks or jobs that have specific guidelines, procedures, and goals, making expectations clear to employees.