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Two Technicians Are Discussing Shop Operations

question 65

Multiple Choice

Two technicians are discussing shop operations. Technician A says that the accountant for the dealership may also be the cashier. Technician B says that service writers must understand enough about vehicle operations to understand the customer's concern. Who is correct?


Definitions:

Unconditioned Response (UR)

An unlearned reaction that is automatically elicited by the unconditioned stimulus.

Unconditioned Stimulus (US)

An unconditioned stimulus is any stimulus that naturally triggers a reflexive response without the need for prior learning.

Operant Conditioning

A learning process through which the strength of a behavior is modified by reinforcement or punishment.

Consequences

The results or effects that follow from specific actions, behaviors, or decisions, possibly affecting future scenarios.

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