Two Technicians Are Discussing Customer Service

question 38

Multiple Choice

Two technicians are discussing customer service. Technician A says that every department at a dealership must work together with the other departments to retain customers. Technician B says that only the service manager is responsible for customer retention. Who is correct?

• A) A only
• B) B only
• C) Both A and B
• D) Neither A nor B

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Definitions:

Occupational Licensing

The laws of state or local governments that require that a worker satisfy certain specified requirements and obtain a license from a licensing board before engaging in a particular occupation.

Exclusive Unionism

The policy, pursued by many craft unions, in which a union first gets employers to agree to hire only union workers and then excludes many workers from joining the union so as to restrict the supply of labor and drive up wages. Compare with inclusive unionism. The policies typically employed by a craft union.

Imperfectly Competitive Input Markets

Markets where the factors of production (inputs) are bought and sold, and where no single buyer or seller can influence prices significantly due to the presence of many competitors, but not enough for perfect competition.

Variable Resources

Inputs that can be adjusted in the short term to meet changes in the level of production, such as labor or raw materials.