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Case-Based Critical Thinking Question

question 63

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Case-Based Critical Thinking Question
Case 1-1

Tom has just started working as an intern for a local radio station.He is responsible for managing the request line and presenting request trends to management each month.Tom uses Microsoft PowerPoint 2016 to create his presentations.
As he hovers over each choice, Tom sees his slide change automatically.What Tom is experiencing is called ____.


Definitions:

Customer Complaints

These are expressions of dissatisfaction or reports of failure in performance by a customer regarding a company's product or service.

Issue Refunds

The process of returning money to a customer, typically for goods or services that were unsatisfactory.

Task Identity

The degree to which a job involves completing a whole, identifiable piece of work from start to finish.

Job Requires

The specific qualifications, skills, experience, and competencies necessary to perform the duties and responsibilities of a particular position.

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