The Process of Sending Bills Electronically, Instead of Mailing Paper

question 12

Multiple Choice

The process of sending bills electronically, instead of mailing paper bills or statements to customers, is referred to as bill ____.

• A) connectivity
• B) interactivity
• C) presentment
• D) immediacy

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Definitions:

Cognitive Dissonance

A psychological discomfort experienced when holding contradictory beliefs or values, often leading to a change in belief or behavior to reduce discomfort.

Foot-In-The-Door

A compliance technique where a small initial request is made which is easy to agree to, followed by a larger request.

Fundamental Attribution Error

The inclination to give too much importance to individual traits and overlook the influence of circumstances when evaluating the actions of others.

Situational Attributions

The process of explaining one's own or other people's behavior as the result of external factors, such as the context or the situation.