In 2000, Delegates from 122 Countries Completed a Global Treaty

question 62

Multiple Choice

In 2000, delegates from 122 countries completed a global treaty to control 12 persistent organic pollutants ( POPs) including ____.

• A) DDT
• B) ozone
• C) chlorofluorocarbons
• D) methane gas
• E) mercury

Recognize the role of participation, persuasion, and empowerment in managing change.

Identify the conditions under which technological change is most beneficial to organizations.

Understand the importance of effective communication in the change management process.

Recognize the significance of resistance to change as feedback for improving change initiatives.

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Definitions:

Consumer Decision Process

The stages a consumer goes through before, during, and after purchasing a product, including problem recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior.

Customer Complaint Services

Services offered by businesses to address and resolve complaints and issues raised by customers.

Negative Word

A term or expression with connotations that evoke unpleasant or undesirable emotions or associations.

Minimize Negative

Strategies or actions taken to reduce or mitigate negative outcomes, effects, or perceptions.