When a Program Becomes Large and Complex, the Necessary Process

question 7

Multiple Choice

When a program becomes large and complex, the necessary process is often divided into _______.

• A) functions
• B) classes
• C) sections
• D) tiers

Appreciate the role of statistics and research in shaping public health policies and practices.

Evaluate the influence of social reforms and legislation on public health outcomes.

Understand the challenges and strategies in health care provider education and service delivery.

Apply strategies to improve community health and well-being based on public health initiatives.

---

Definitions:

Quality Culture

An organizational mindset that focuses on continuous improvement, customer satisfaction, and defect prevention in products or services.

Customer Value

How a customer views the value of a product or service as opposed to the alternatives they might consider.

Quality Costs

The expenses associated with preventing, detecting, and correcting defective work, categorized into prevention, appraisal, and failure costs.

Total Quality Management

A comprehensive management approach focusing on continuous improvement in all organizational processes, aiming for long-term success through customer satisfaction.