Heartland Bank Has a Smart Computer System That Enables the Determination

question 83

Multiple Choice

Heartland Bank has a smart computer system that enables the determination of loan eligibility and the appropriate interest rates to charge different customers based upon their financial risk profile. The computer system enables the calculation of loan rates for automobiles, boats or homes within minutes and consumers are able to obtain an accurate quote from the Heartland Bank website and make a decision as to whether or not they would save money or receive more benefits by being a Heartland Bank customer. The Heartland Bank system requires individuals to enter their salary, amount of debts, their age, and Social Security number. Based upon this information, the Heartland Bank system can accurately calculate the loan rate for the potential customer. This is an example of a __________ system.

• A) marketing decision support
• B) marketing intelligence
• C) competitive intelligence
• D) customer prospect

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Definitions:

Knowledge Gap

The difference in information and understanding between two groups, often leading to disparities in awareness, skills, or competencies.

Dying Client's Dignity

The respect and esteem maintained for a client who is in the process of dying, focusing on preserving their sense of self-worth, comfort, and quality of life in their final days.

Sense of Self-worth

An individual's perception of their own value and worthiness as a person.

Scheduled Activities

Pre-planned tasks or events that are organized at specific times, often used in therapy, education, or personal management.