The Ability to Process Orders Electronically and Increase the Speed

question 118

Multiple Choice

The ability to process orders electronically and increase the speed of communications via the Internet reduces

• A)customer satisfaction due to lack of human involvement.
• B)customer satisfaction due to hard-to-navigate websites.
• C)cognitive dissonance.
• D)distribution costs.
• E)customer involvement.

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Definitions:

Milgram Experiment

A psychological experiment conducted by Stanley Milgram in the 1960s to study obedience to authority, where participants were instructed to administer electric shocks to another person.

Stanford University Prison Experiment

A psychological study conducted by Philip Zimbardo in 1971 at Stanford University, where students were assigned roles of prisoners and guards to explore the effects of perceived power.

Generalization

Drawing a conclusion about a certain characteristic of a population based on a sample from it.

Logical Support

The provision of reasons or evidence to justify a claim or argument.