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You were just hired to manage the new-product development process at a consumer products company. In your first meeting with the CEO since being hired, she recounted to you the numerous times in the past when the company launched products it thought would be successful. However, it later came to realize the products had a detrimental impact on the company's overall costs and profits mix. She wants you to revamp the company's new product development process to prevent this from happening in the future.
Which of the following steps in the new-product development process should you overhaul in order to address the CEO's concerns?
Eardrum
A delicate film that divides the external ear from the inner ear and oscillates as a reaction to audio vibrations.
Auditory Canal
A tube-like structure that leads from the outer ear to the eardrum, enabling sound waves to reach the eardrum and be processed by the auditory system.
Hair Cells
Specialized auditory receptor neurons found within the inner ear, playing a critical role in the conversion of sound vibrations into electrical signals for the brain to interpret.
Basilar Membrane
A structure in the inner ear that plays a key role in the sense of hearing by vibrating in response to sound and facilitating auditory processing.
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