By Installing Automated Check-In Kiosks in Some Airports, Airlines Have

question 156

Multiple Choice

By installing automated check-in kiosks in some airports, airlines have increased production capacity and reduced the number of personnel. This results in a decrease in

• A) perishability.
• B) intangibility.
• C) customer contact.
• D) inseparability.
• E) customer service.

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Definitions:

Volunteerism

The practice of offering one’s time and services to assist others or a cause without the expectation of monetary reward.

Corporate Values

Fundamental beliefs or principles that guide an organization's actions, decisions, and interactions with stakeholders, shaping its culture and reputation.

Unique Selling Proposition

A branding principle that enables a brand to distinguish itself from its direct competitors (regardless of whether any unique quality actually exists).

Discourse

Written or spoken communication or debate, often referring to the exchange of ideas and information on a particular topic or issue.