Some Services Are Time Sensitive, Meaning That a Significant Number

question 77

Multiple Choice

Some services are time sensitive, meaning that a significant number of customers desire the service around the same time. This point in time is called

• A) peak demand.
• B) preferred demand.
• C) off-peak demand.
• D) high-contact time.
• E) high intensity time.

---

Definitions:

Past Experience

The collective knowledge, skills, and learnings an individual or organization has accumulated over time through various activities and events.

Imagination-Based Strategy

A method of planning that involves creative thinking and envisioning novel solutions to problems or challenges.

Shampoo

A hair care product designed to clean the scalp and hair, removing dirt, oil, and other impurities.

Viable Opportunity

An opportunity that has a realistic chance of success, offering potential for profit or benefit.