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Kevin is talking with Peter about purchasing a Wendy's franchise. Peter tells Kevin that one of the major advantages of franchising for him to consider is the
Organization Citizenship Behavior
Voluntary behaviors exhibited by employees that contribute to the overall positive functioning and atmosphere of the organization, beyond their required duties.
Willingness
The state of being prepared to do something; readiness or inclination to engage in an activity or process.
Behaviors
Observations of individual actions and responses, often studied in psychology to understand and predict human interactions.
Values
Core principles or beliefs that guide behavior and decision-making.
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