Using as Little of Your Time as Possible, While Wasting

question 86

Multiple Choice

Using as little of your time as possible, while wasting the customer's time, is defined by Albrecht's "sins of service" a s _____.

• A) Robotism
• B) R ule book
• C) C ondescension
• D) Runaround

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Definitions:

Questionnaires

A tool used in studies that includes various questions designed to collect data from participants.

Holt-Winters Multiplicative Model

A forecasting technique that models time series data with seasonal variations using a multiplicative method to capture trend and seasonality.

Holt-Winters Additive Model

A mathematical approach for time series forecasting that accounts for trends and seasonality, using addition for seasonal effects.

Seasonality

The occurrence of variations that are predictable and repeat over a specific period within a year, often seen in industries like retail and agriculture.