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Using as Little of Your Time as Possible, While Wasting

question 86

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Using as little of your time as possible, while wasting the customer's time, is defined by Albrecht's "sins of service" a s _____.


Definitions:

Dividends Declared Account

An account used to record the amount of dividends that a company's board of directors has decided to distribute to its shareholders.

Post-closing Trial Balance

A list of all accounts still open after closing entries are made, used to verify the equality of debits and credits.

Retained Earnings

The portion of net income that is kept by the company rather than distributed to shareholders in the form of dividends to be reinvested in the business or pay off debt.

Financial Position Accounts

Accounts that provide information about the resources, obligations, and net worth of an entity at a specific point in time.

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