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In the case example in the text, Farica and the staff decided to use e-mail regarding the staffing issue.
Communication Gap
A barrier or misunderstanding that occurs during the exchange of information between individuals or groups.
Resistance To Assistance
The phenomenon where individuals or groups are reluctant to accept help or support, often due to pride, mistrust, or fear of dependency.
Tactical Plans
Short-term, specific plans that are designed to implement the strategies and objectives set by an organization.
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