To Determine Whether Clients Are Satisfied with the Quality of Services

question 19

Multiple Choice

To determine whether clients are satisfied with the quality of services given by an agency, we would most likely employ what type of evaluation method?

• A) Goal attainment scaling
• B) Pre-test/post-test design
• C) Random post-haste design
• D) None of the above

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Definitions:

Precautionary Need

The motive to hold cash or assets to safeguard against unexpected emergencies or transactions.

Speculative Need

A financial concept where individuals or businesses hold cash or assets in speculation of market changes, expecting to profit from fluctuations in prices or exchange rates.

Transactions Need

encapsulates the necessity for exchanges or trades to occur within an economy or market for goods, services, financial assets, or currencies.

Zero-Balance Account

A bank account in which the balance is maintained at zero by automatically transferring funds from a master account.