Which of the Following Statements Is True of Customer Relationship

question 39

Multiple Choice

Which of the following statements is true of customer relationship management?

• A)​It involves targeting the average customer or everybody.
• B)It involves establishing and tracking customer interactions with a company.
• C)It considers all customers as one large group that should be targeted with a single promotional strategy.
• D)​It is used by sales-oriented firms to convince customers to buy their products.

Understand the practical application of forecasting techniques, like moving averages and exponential smoothing, in real scenarios.

Grasp the essential distinction between qualitative and quantitative forecasting methods.

Learn the importance of adjusting forecasts based on new data and the principle of adaptive forecasting.

Understand the various digestive organs and their specific cellular components.

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Definitions:

Conditioned Stimulus

An initially neutral signal that, once it is linked with a natural stimulus, eventually elicits a learned response.

Pavlov

Ivan Pavlov, a Russian physiologist known primarily for his work in classical conditioning, particularly experiments with dogs leading to the concept of the conditioned reflex.

Neutral Stimulus (NS)

In classical conditioning, a stimulus that elicits no response before conditioning.

Conditioned Stimulus (CS)

In classical conditioning, a previously neutral stimulus that, after association with an unconditioned stimulus (US), comes to trigger a conditioned response.