Critical Thinking Questions Case 5-1 the Number of Emails That

question 53

Multiple Choice

Critical Thinking Questions Case 5-1 The number of emails that you are receiving in a given day has begun to get out of control since you accepted new responsibilities in your job. You have started to explore Outlook's features in order to figure out how to use them to ease your email burden. You have had a couple of instances lately of emails from colleagues at your vendors being treated as junk email, which caused a lot of confusion and concern for you and your manager. Which of the following junk email options can you use to make sure this does not happen again?

• A)Blocked Senders
• B)Safe Senders
• C)Approved Senders
• D)Options

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Definitions:

Encoding Failure

The inability to create a memory link because the information was not attended to or analyzed deeply enough.

Proactive Interference

The tendency for earlier learned material to interfere with the retention of new information.

Decay

The process of decline or deterioration over time, used in various contexts such as physical, biological, or psychological.

Retrieval Failure

Not remembering something one is certain of knowing.