Arthur Works in Customer Service

question 87

Multiple Choice

Arthur works in customer service.He answered a call complaining about the item's size.He is sending a different size to the customer.This is an example of

• A) the communication process.
• B) ineffective communication.
• C) noise.
• D) miscommunication.
• E) a semantics problem.

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Definitions:

Running Away

the act of quickly leaving or escaping a situation, typically to avoid a negative outcome, danger, or to pursue safety.

Becoming Frightened

The process or reaction of experiencing fear in response to a perceived threat or danger.

Sensation Seeker

A person with a natural tendency to seek out thrilling, adventurous, and often risky experiences to achieve a high level of stimulation.

Pancreas

Endocrine gland; controls the levels of sugar in the blood.