3M Uses Cross-Functional Teams to Solve Problems

question 195

Multiple Choice

3M uses cross-functional teams to solve problems.One group was asked to figure out ways that 3M could sell more Bow Magic Pull Bow,a relatively new venture for the company.When the group reached the ____ stage of group development,the group had become a mechanism for accomplishing its purpose.It directed its energies toward goal attainment and developed the Home Shopping Network.

• A) conflict
• B) forming
• C) performing
• D) norming
• E) storming

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Definitions:

Intermediaries

Entities or individuals that act as a middle-man in transactions or processes, facilitating interaction between two parties.

Logistics

The management of the flow of goods, services, and information between the point of origin and the point of consumption to meet customer requirements.

Sales Offices

Physical locations where sales transactions take place or where sales teams conduct their work, often acting as the point of contact for customers.