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At USAA call centers,each caller is immediately addressed by rank and name.Workers receive training on helping customers across product lines and transferring them to subject experts.Callers are always invited to answer a survey about their call experience.This example focuses on which component of the quality management strategy?
Defined Contribution Plan
A retirement plan in which the employer, employee, or both make contributions on a regular basis, and the final benefits received depend on the investment's performance.
Defined Benefit Plan
A retirement plan where the employer guarantees a specified pension payment upon retirement, based on the employee's earnings history, tenure of service, and age.
Retirement Benefit Program
A financial support plan provided by employers or governments to employees after they retire from active work.
Dental Coverage
A type of health insurance that covers a portion of the costs associated with dental care, including routine checkups, cleanings, x-rays, and certain procedures.
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