Imagine You Are the Manager of a Customer Service Call

question 79

Essay

Imagine you are the manager of a customer service call center with 8 workers.You want to improve customer satisfaction as measured by the surveys at the end of phone calls.What are the guidelines you can use to overcome barriers to effective goal setting?

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Definitions:

Colonial Economy

Economic systems and practices in colonies, often characterized by exploitation of resources, labor, and the establishment of trade networks benefiting the colonial powers.

Townshend Duties

A series of British Acts passed in 1767 imposing taxes on the American colonies on goods such as tea, paper, and glass, leading to widespread protest.