In the Context of Evaluating Service Quality, _____ Refers to the Knowledge

question 57

Multiple Choice

In the context of evaluating service quality, _____ refers to the knowledge and courtesy of employees and their ability to convey trust.

• A)heterogeneity
• B)responsiveness
• C)assurance
• D)tangibility

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Definitions:

Persuading Co-workers

Refers to the process or technique of convincing colleagues at work to agree with or accept one's ideas, proposals, or changes.

Modify Language

The process of altering language, whether spoken or written, to suit different contexts or audiences.

Grievance Procedures

Formal processes provided by organizations through which employees can raise concerns, complaints, or issues for resolution.

Unresolved

Referring to issues, disputes, or questions that have not been settled or concluded.