A Difference Between People-Processing Services and Possession-Processing Services Is That

question 39

Multiple Choice

A difference between people-processing services and possession-processing services is that people-processing services:

• A)​use technology directed at a customer's assets.
• B)focus more on creating an attractive, comfortable physical environment.
• C)require customers to enter the service factory.
• D)​focus more on training employees in employee-customer interaction.

---

Definitions:

Market Extension Merger

A merger between companies in different markets that sell similar products or services, aiming to expand their market reach.

Grocery Chain

A series of retail grocery stores, often owned and operated by a single company, providing a range of food and household products.

Vertical Merger

A merger between two companies that operate at different levels within the industry's supply chain.

Cloth

A flexible material made by weaving, knitting, crocheting, or bonding fibers together, used for making garments, furnishings, or other products.