Which of the Following Statements Is True of Service Failures

question 20

Multiple Choice

Which of the following statements is true of service failures?

• A)​They can be eliminated by successful market segmentation.
• B)Retailers cannot recover from service failures.​
• C)They can be solved by cancelling return policies.​
• D)If handled effectively, they will result in customer loyalty.​

---

Definitions:

Appearance

The way that someone or something looks to other people, including physical presentation and attire.

Flattened Management Hierarchies

This term refers to organizational structures with fewer levels of middle management, promoting faster decision-making and closer communication among employees.

Ethics

A set of moral principles that govern the behavior of individuals and organizations.

Decision Making

The process of making choices by identifying a decision, gathering information, and assessing alternative resolutions.