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INSTRUCTIONS: Choose the word or phrase in [ ] that will correctly complete the statement. Select A for the first item, B for the second item, and C if neither item will correctly complete the statement.
[ Comprehensive | Named peril ] policies cover all perils unless they are specifically excluded.
Salesperson
An individual who sells products or services to customers, often directly interacting with them to facilitate sales.
Correct Action
The implementation of a decision or strategy that is deemed appropriate or beneficial in a particular situation to achieve a desired outcome.
Boomerang Close
A sales technique where objections from the customer are turned into reasons why they should make the purchase.
Rephrased Objection
A reworded or reinterpreted objection or concern raised typically in a negotiation or discussion.
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