Which of the Following Makes It Necessary for Salespeople to Conduct

question 32

Multiple Choice

Which of the following makes it necessary for salespeople to conduct thorough and continued follow-up with the clients?

• A)​Conducting postsales follow-up gives rise to cognitive dissonance.
• B)In present times, customers are more loyal toward brands and vendors than before.
• C)Most businesses depend on repeat sales, which depend on follow-up by the salesperson.
• D)​Buyers are more inclined to look for the best deal when they experience good postsale follow-up.

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Definitions:

Absorption

A psychological state of being fully engrossed or deeply involved in something, to the point of being oblivious to surrounding distractions.

Motivated Behaviors

Actions driven by internal desires and goals, reflecting an individual's needs, aspirations, or objectives.

Personal Causation

An individual's perception of their capability to influence or produce effects in their life.

Extrinsic Motive

An external incentive for behavior, such as rewards or punishments, that influences one's actions.