According to Charlene Li and Josh Bernoff of Forrester Research

question 44

Multiple Choice

According to Charlene Li and Josh Bernoff of Forrester Research, which of following categories of social media users posts comments, ratings, and reviews of products and services on blogs and forums?

• A)Critics
• B)Spectators
• C)Joiners
• D)Inactives

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Definitions:

Emotional Intelligence

refers to the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others, to improve personal and professional relationships.

Self Confidence

The belief in one's abilities, capacities, and judgments.

Shared Leadership

A leadership style where control and decision-making responsibilities are distributed among members of a group or team, rather than centralized in a single leader.

Self-Serving Bias

A cognitive bias where individuals attribute their successes to internal factors and failures to external factors to maintain self-esteem.