Critical Thinking Questions Case 1-2 You and Your Friend Susan

question 47

Multiple Choice

Critical Thinking Questions Case 1-2 You and your friend Susan are both interested in pursuing a professional web design career. Susan is very artistic and loves to express herself using color and shapes. She also enjoys using computer software. You suggest that she might consider pursuing a career as a web _______.

• A) content manager
• B) content writer
• C) artist/graphic designer
• D) network/security administrator

Recall the correct procedures for taking and managing telephone messages in a medical setting.

Identify strategies to handle difficult or angry patients calmly and professionally.

Recognize the significance of summarizing key points to ensure mutual understanding before ending a call.

Demonstrate knowledge of the use and benefits of automated and advanced communication tools in a medical office.

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Definitions:

Learning

The process of acquiring new understanding, knowledge, behaviors, skills, values, and preferences.

Experience

The knowledge or skill acquired through direct observation or participation in events or activities.

Imitating Behaviour

is the act of copying the actions, attitudes, or mannerisms of another individual or group, often as a way to learn or fit in socially.

Shaping

A process in psychology where desired behavior is taught by reinforcing any steps that are closer to the target behavior.