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_______, such as those shown in the accompanying figure, have become an increasingly important communication tool for businesses.
Coercive
Involving or using force or threats to compel someone to do something.
Friendly Communication
Interactions that are characterized by a warm, pleasant, and supportive tone.
Hardball Negotiations
Bargaining or negotiation tactics that are aggressive, uncompromising, and often pressuring the other side to give in.
Conflict Reducing Techniques
Strategies and methods used to minimize or prevent disputes and disagreements, promoting peaceful resolutions.
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