The Assurance or Guarantee That a Business or Organization Offers

question 54

Multiple Choice

The assurance or guarantee that a business or organization offers to its customers is implicit in its _______.

• A) website
• B) brand
• C) logo
• D) online form

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Definitions:

Equity Theory

Equity Theory suggests that individuals seek fairness in relationships, feeling satisfied when they perceive that their inputs and outcomes are proportional to those of their comparison others.

Continuance Commitment

Commitment that results when an employee remains with a company because of the high cost of losing organizational membership including monetary and social costs.

Normative Commitment

A commitment to the organization based on feelings of obligation.

Performance Review

A formal assessment where an employee's work performance is evaluated and discussed.