The Acronym CSR Refers to

question 4

Multiple Choice

The acronym CSR refers to

• A) community service representative.
• B) customer service representative.
• C) consumer situation referral.
• D) commodity service representative.

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Definitions:

Heuristics

Cognitive shortcuts or rules of thumb that simplify decision making, often leading to quick but sometimes inaccurate judgments or predictions.

Decision-making Biases

Systematic errors in thinking that affect the decisions and judgments that people make.

Persuasive Argument Theory

A theory suggesting that the process of persuasion involves the presentation of arguments, which leads to attitude change when the arguments are received and accepted by an individual.

Actor-observer Difference

A cognitive bias where people tend to attribute their own actions to external situations while attributing others' actions to their personalities or dispositions.