The Internet, Mobile/wireless Technologies, and Social Networks Have Created Challenges

question 11

True/False

The Internet, mobile/wireless technologies, and social networks have created challenges for service providers because they have influenced an unparalleled shift in the balance of power from companies to their customers.

---

Definitions:

Substitutes for Leadership

Factors or conditions that make the direct leadership less necessary or irrelevant, such as highly routine jobs or comprehensive work processes.

Work Setting

The surroundings, both social and physical, where individuals carry out their work.

Leader's Personal Involvement

The extent to which a leader engages personally and actively in the tasks and welfare of the group or organization.

House's Path-Goal

A leadership theory that suggests a leader's effectiveness is determined by their ability to motivate subordinates, clear paths to goals, and select the best leadership style based on the situation.