Because Rules Differ Among Cultures About How to Talk to and Act

question 24

True/False

Because rules differ among cultures about how to talk to and act toward others, service communication problems arise.

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Definitions:

Training

The act of teaching or developing in oneself or others any skills and knowledge that relate to specific useful competencies.

Trenches

Long, narrow ditches used in warfare to protect soldiers from enemy fire, or metaphorically, to denote being deeply immersed in a challenging or demanding situation.

Socialization Process

The process by which individuals learn the values, norms, and required behaviors which are necessary for participating within their society or specific groups.

Strong Cultures

Organizational environments characterized by deeply shared values, beliefs, and norms that influence behavior of members.