Employees Need to Understand What the Vision and Goals for Customer

question 22

True/False

Employees need to understand what the vision and goals for customer service are and what their responsibility is to achieve them.

---

Definitions:

Lead Time

is the total time required to manufacture an order and deliver it to the customer, encompassing all phases from order placement to final delivery.

Demand Forecasts

Predictions about future customer demand for a product or service, based on historical data, market trends, and other influencing factors.

Safety Inventory

Stock kept in reserve to protect against uncertainties in demand or supply, ensuring customer demand can be met without delays.

Demand Forecasts

Predictions about future customer demand for a product or service, based on historical data and market analysis.